Refund policy

✅ Description based on the Specified Commercial Transactions Act
Name of business entity
CIC PRE-OWNED LUXURY TRADING CO.,LIMITED

Name of representative director or business manager
Mr. Guoqin Liu, Chairman

Address
Flat 1, Block A, 8/F, Fuk Chi Factory Building, 658 Castle Peak Road, Lai Chi Kok, Hong Kong

Telephone number
+1-84800896

Email address
[email protected]

Product sales price or service price
Price including tax is shown for each product

Shipping fee
Free shipping nationwide

Payment method and method for product price or service price
Payment method: Cash on delivery (cash only)
Payment time: Please pay at the time of delivery of the product.

Product delivery time or transfer of rights or provision of services
Normally, we will ship within 2 to 16 days after your order.

✅ Return policy (returns, exchanges, refunds)
Regarding returns and exchanges
We only accept returns if the product is defective. Please contact us within 7 days of receiving your item, unused, with tags and in its original condition (including packaging), along with your receipt or proof of purchase.

To initiate a return, please contact us at the following email address:
📩 [email protected]
After we approve your return, you will receive a return label and detailed return instructions. We cannot accept returns without prior notice.

In the case of defective, damaged or incorrectly delivered items
Please check your item as soon as it arrives. If you receive a defective, damaged or incorrectly delivered item, please contact us as soon as possible. We will review the situation and take appropriate action.

Items that cannot be returned

Perishable items (food, plants, etc.)

Custom-made items

Used hygiene items such as cosmetics

Hazardous materials (flammable liquids, gases, etc.)

Sale items and gift cards

Exchanges
We do not accept exchanges. Please place a new order for the item you want after returning it.

Refunds
After we receive and inspect the returned item, we will notify you whether or not a refund is possible. If a refund is approved, we will automatically process the refund to the original payment method. Please note that refund processing may take some time depending on your financial institution or card company.