Privacy Policy

Customer-rich.com (hereinafter referred to as “our company”) has established the following privacy policy (hereinafter referred to as “this policy”) regarding the handling of user personal information in the services provided by our company (hereinafter referred to as “this service”).

1. Personal information to be acquired
We may acquire the following information:

Contact information such as name, address, telephone number, and email address

Authentication information such as user ID and password

Product purchase history, browsing history

Responses to inquiries and surveys

Credit card information and bank account information (through a payment agent)

Other information necessary for the provision of services

2. Purpose of use
The acquired personal information will be used for the following purposes:

Shipping of products, payment, and provision of after-sales service

Provision and operation of this service

Responding to inquiries

Information on e-mail magazines and campaigns, etc. (with user consent)

Analysis of usage status, improvement of services

Responses based on laws and regulations

3. Provision to third parties
We will not provide personal information to third parties except in the following cases:

With user consent

Based on laws and regulations

When necessary for the protection of human life, body, or property and it is difficult to obtain the consent of the person in question

When particularly necessary for the improvement of public health and the promotion of healthy child development

When cooperating with national institutions, etc.

4. Regarding outsourcing
We may outsource part of our business to external parties. In such cases, we will select an appropriate contractor and provide necessary supervision to ensure the safe management of personal information.

5. Safety Management of Personal Information
We will take necessary and appropriate safety management measures to prevent the leakage, loss, or damage of personal information.

6. Request for Disclosure, Correction, Deletion, etc.
Users may request the disclosure, correction, addition, deletion, suspension of use, or suspension of provision to third parties of their personal information held by our company. If you wish to do so, please contact the [Contact Us] below.

7. Use of Cookies, etc.
We may use cookies, etc. for the purpose of improving user convenience, access analysis, optimizing ad delivery, etc. Users can limit or reject the use of cookies by changing their browser settings.

8. Changes to this Policy
We may change this Policy as necessary. The changes will be announced on this website, and if you continue to use the service after the changes, you will be deemed to have agreed to the changes.

9. Contact Us
For inquiries regarding this Policy, please contact us below.

Address: Flat 1, Block A, 8/F, Fuk Chi Factory Building, 658 Castle Peak Road, Lai Chi Kok, Hong Kong
Telephone Number: +852-84800896
Email Address: [email protected]